Last updated February 12, 2023
What personal information do we collect from the people that visit our website and/or app?
We collect information from you when you place an order, subscribe to our email list, fill out a form, or otherwise enter information on our site.
When do we collect information?
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our website to operate, and we refer to these as "essential" or "strictly necessary" cookies. Other cookies also enable us to track and target the interests of our users to enhance their user experience on our website and app. Third party cookies on our website are present for analytics. This is described in more detail below. The specific types of first and third party cookies served through our website and app and the purposes they perform are described below.
How do we use your information?
We may use the information we collect from you when you place an order, sign up for our email list, respond to a survey or marketing communication, surf the website, or use certain other site features, in the following ways: a. To improve our website in order to better serve you. b. To allow us to better respond to your customer service requests. c. To quickly process your orders and deliver them to you quickly. d. To send periodic emails regarding your order(s) and/or other products and/or services. e. To follow up with you after correspondence (live chat, email, or phone inquiries).
How do we protect your information?
a. Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. b. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. c. We implement a variety of security measures when a user places an order to maintain the safety of your personal information. d. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use "cookies"?
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. We have not enabled Google AdSense on our site.
California Online Privacy Protection Act
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place. It is also important to note that we do not allow third-party behavioral tracking. We have not enabled Google AdSense on our site.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices, we will take the following responsive action, should a data breach occur: a. We will notify you via email within 7 business days. b. We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations. We collect your email address in order to: a. Process orders and to send information and updates pertaining to orders. b. Send you additional information related to your product and/or services. c. Send information and respond to inquiries and/or other requests or questions. d. Market to our mailing list or continue to send emails to our clients after the original transaction has occurred. To be in accordance with CAN-SPAM, we agree to the following: a. Not use false or misleading subjects or email addresses. b. Identify advertising messages as advertisements in some reasonable way. c. Include our mailing address. d. Monitor third-party email marketing services for compliance, if one is used. e. Honor opt-out/unsubscribe requests quickly. f. Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can click the link at the bottom of each email or email us at firstname.lastname@example.org and we will promptly remove you from ALL correspondence.